Frequently Asked Questions

Top questions
Yes, for Standard and Gold plans account registration is required.
For Enterprise plan, email us at or chat with one of our customer service agents.
Yes, but it is restricted to the Enterprise plan only and usually configured on request. Please, contact customer support for more information on this.
No, there is no free plan for VMS, however if you subscribe and cancel before 30 days, we will refund you your money less the payment charges
No. But you can add it to your smart devices.
You will be sent at least two reminders and be given 30 days grace to make payment. After the 30 days grace period, your access to the system will be restricted.
Your information is secure with us. We use SSL encryption to protect communication between clients and our servers which ensures no information is leaked between clients and our servers.
We also use multi-layered security technology to protect our servers.
If you are on a plan you can request to upgrade to a higher plan by simply sending us an email at
Yes, if you prefer that option of paying every month. However, you could decide to pay yearly or in the case of the enterprise plan, a one-off payment.
No, you cant't. Please, contact customer support if you are having issues with the payment.
You should contact customer support for further discussion on this.
To clock in and Clock out a Visitor with VMS please watch the videos below.